Shipping

Your MUD order is shipped in special insulated containers with enough dry ice to keep it perfectly frozen until it reaches your door. Please do not touch the dry ice when removing your order from the box.
$15 flat-rate shipping to the following states:

NY, NJ, CT, MA, NH, VT, PA, NC, SC, VA, DE, MD, RI, WV, GA, FL, OH, MI, IN, KY, TN, AL, MS, LA, AR, MO, IL, ME, OK, KS, IA, WI, MI, MN, ND*, SD, NE, WY*, CO*, NM*, TX*

*Some exclusion applies

You’ll receive an email with your tracking number once your order has shipped. The email will also provide an estimated delivery date.
You don’t have to be there to receive (“sign for”) your order. The package will be left outside your door in a safe place.

 

Exceptions
  •  If we are delivering to an apartment complex without a doorman, you MUST be there to receive your order. The delivery person cannot leave the package in front of an apartment complex.
  • We do not ship to PO or APO boxes. If you enter a PO Box or APO Box address we will refund and cancel your order.
  • We do not deliver on Saturday or Sunday unless requested.
Check your addresses carefully! The Paleo Factory reserves the right to make corrections and to limit refunds and replacements if an address error is made. 

Our guarantee extends only to correctly addressed orders. The Paleo Factory shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the package. We guarantee delivery only to the provided address confirmed on the order acknowledgement, excluding PO Boxes and APO Boxes.

Guaranteed Frozen. We pack each order in coolers with enough dry ice to last the whole trip.

We will replace your order if it arrives:

  • Melted – snap a photo and email us at customer@thepaleofactory.com and we’ll re-ship again on the next shipment day.