NY, NJ, CT, MA, NH, VT, PA, NC, SC, VA, DE, MD, RI, WV, GA, FL, OH, MI, IN, KY, TN, AL, MS, LA, AR, MO, IL, ME, OK, KS, IA, WI, MI, MN, ND*, SD, NE, WY*, CO*, NM*, TX*
*Some exclusion applies
- If we are delivering to an apartment complex without a doorman, you MUST be there to receive your order. The delivery person cannot leave the package in front of an apartment complex.
- We do not ship to PO or APO boxes. If you enter a PO Box or APO Box address we will refund and cancel your order.
- We do not deliver on Saturday or Sunday unless requested.
Our guarantee extends only to correctly addressed orders. The Paleo Factory shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the package. We guarantee delivery only to the provided address confirmed on the order acknowledgement, excluding PO Boxes and APO Boxes.
We will replace your order if it arrives:
- Melted – snap a photo and email us at email@example.com and we’ll re-ship again on the next shipment day.